General Questions
What are your store hours and location?
We’re located in Beamsville ON at 4977 King Street. Directions / Contact Us
Hours:
- Monday to Friday 10am-6pm
- Saturday 10am-5pm
- Sunday Closed
Come by and say hi—we’d love to help you find your perfect ride!
Do you sell both new and used bikes?
We carry a wide range of new bikes and lightly used demos, but do not carry or sell pre-owned bikes.
Can I test ride a bike before purchasing?
Absolutely. We encourage test rides to make sure the bike fits your needs and feels right. Just bring valid ID and we’ll get you set up.
Do you offer financing or payment plans?
We offer financing options. Ask in-store or at checkout online for details on how to apply.
What bike brands do you carry?
We proudly stock top-quality brands including Cannondale, Cervelo, Santa Cruz, Devinci, Norco, Rocky Mountain, WeThePeople, and Radio. SHOP BY BRAND
Do you sell e-bikes and accessories?
Yes! We carry a selection of electric bikes, as well as helmets, locks, lights, racks, and more.
Can I place an order online and pick it up in-store?
Yes, you can select “In-Store Pickup” at checkout and we’ll notify you when your order is ready.
Do you offer gift cards?
We sure do! At this time, we offer in-store gift cards. Online gift cards will be offered in the near future. Please reach out to us if you would like to apply store credit for a local customer as a gift in the meantime.
Bike Services & Repairs
Do you offer bike repairs or tune-ups?
Yes! Our full-service repair shop handles everything from flat tires to full overhauls and bike builds. You can book here.
How much do your repair services cost?
Prices vary depending on the service needed, and we’ll always give you a quote before we begin work.
Do I need to book an appointment for a repair?
We work on a first, come first serve basis. If you are coming from out of town and need a quicker turnaround time, please reach out to us before dropoff to discuss. You can also click here to book your service.
How long do typical repairs take?
Most basic repairs are completed within a few days. For larger jobs or parts orders, we’ll give you an estimated timeline. Keep in mind service wait times are longer during our busy season, so please plan ahead of any events you have coming up.
Do you service all bike brands and types?
We work on most major brands and styles, including road, mountain, hybrid, kids’ bikes, and e-bikes. If you’re unsure, just ask!
Do you offer seasonal maintenance packages?
Yes, we offer spring and fall tune-up specials. Keep an eye on our website or sign up for our newsletter to get notified!
Shipping & Delivery
Do you ship orders across Canada or internationally?
We currently ship parts and accessories within Canada. For international shipping, please contact us directly for options and quotes.
How much does shipping cost?
We offer a flat rate of $20 and free shipping on orders over $250 within Canada on standards orders. Oversized items are $40 within Ontario and $70 for the rest of Canada. Special shipping requests internationally or otherwise will be quoted appropriately.
How long will it take for my order to arrive?
Orders usually ship within 1–3 business days, and delivery times depend on your location. You'll receive a tracking number once your item ships.
Do you offer local delivery or in-store pickup?
We offer free in-store pickup.
Can I track my order once it ships?
Yes, tracking details will be emailed to you as soon as your order is on the way.
Returns & Exchanges
What is your return policy for bikes and accessories?
Unused items in original packaging can typically be returned within 30 days of purchase. Bikes must be unused and in saleable condition and are by manager approval only.
Can I return a bike after it's been ridden?
Unfortunately, we cannot accept returns on bikes that have been used. We recommend test riding before purchasing to ensure it’s the right fit.
How do I return an item I bought online?
Contact us first with your order number, and we’ll provide instructions for returning the item by mail or in-store.
Are there restocking fees?
Some returns may be subject to a restocking fee. We’ll let you know when you contact us.
What if my item arrives damaged or defective?
If your order arrives damaged, please contact us within 48 hours with photos and we’ll make it right. Items may require a signature at delivery. If you notice the package is damaged, you have the right to refuse it before signing, or to request that the damages are noted when signing for it.
Can I exchange a product for a different size or colour?
Yes, for unused items within our return window, based on availability.
