General Questions
What are your store hours and location?
We’re located in Beamsville ON at 4977 King Street. Directions / Contact Us
Hours:
- Monday to Friday 10am-6pm
- Saturday 10am-5pm
- Sunday Closed
Come by and say hi—we’d love to help you find your perfect ride!
Do you sell both new and used bikes?
We carry a wide range of new bikes and lightly used demos, but do not carry or sell pre-owned bikes.
Can I test ride a bike before purchasing?
Absolutely. We encourage test rides to make sure the bike fits your needs and feels right. Just bring valid ID and we’ll get you set up.
Do you offer financing or payment plans?
We offer financing options through [insert provider]. Ask in-store or at checkout online for details on how to apply.
What bike brands do you carry?
We proudly stock top-quality brands including Cervelo, Santa Cruz, Devinci, Norco, Rocky Mountain available online, and even more in-store. SHOP BY BRAND
Do you sell e-bikes and accessories?
Yes! We carry a selection of electric bikes, as well as helmets, locks, lights, racks, and more.
Can I place an order online and pick it up in-store?
Yes, you can select “In-Store Pickup” at checkout and we’ll notify you when your order is ready.
Do you offer gift cards?
We sure do! Digital and physical gift cards are available in-store and online.
Bike Services & Repairs
Do you offer bike repairs or tune-ups?
Yes! Our full-service repair shop handles everything from flat tires to full overhauls and bike builds. An appointment is required, which you can book here.
How much do your repair services cost?
Prices vary depending on the service needed, and we’ll always give you a quote before we begin work.
Do I need to book an appointment for a repair?
Appointments are required for tuneups and shop services, click here to book your service.
How long do typical repairs take?
Most basic repairs are completed within a few days. For larger jobs or parts orders, we’ll give you an estimated timeline.
Do you service all bike brands and types?
We work on most major brands and styles, including road, mountain, hybrid, kids’ bikes, and e-bikes. If you’re unsure, just ask!
Do you offer seasonal maintenance packages?
Yes, we offer spring and fall tune-up specials. Keep an eye on our website or sign up for our newsletter to get notified!
Shipping & Delivery
Do you ship orders across Canada or internationally?
We currently ship parts and accessories within Canada, and bikes within Ontario. For international shipping, please contact us directly for options and quotes.
How much does shipping cost?
Shipping rates vary depending on the product and destination. Rates will be calculated at checkout, or you can contact us for a custom quote.
How long will it take for my order to arrive?
Orders usually ship within 1–3 business days, and delivery times depend on your location. You'll receive a tracking number once your item ships.
Will my bike arrive fully assembled?
Bikes shipped by courier come 85–90% assembled. We include instructions for easy final assembly, or you can bring it into our shop for professional setup.
Do you offer local delivery or in-store pickup?
Yes! We offer free local delivery within 20km from our shop and free in-store pickup.
Can I track my order once it ships?
Yes, tracking details will be emailed to you as soon as your order is on the way.
Returns & Exchanges
What is your return policy for bikes and accessories?
Unused items in original packaging can typically be returned within 30 days of purchase. Bikes must be unused and in saleable condition.
Can I return a bike after it's been ridden?
Unfortunately, we cannot accept returns on bikes that have been used. We recommend test riding before purchasing to ensure it’s the right fit.
How do I return an item I bought online?
Contact us first with your order number, and we’ll provide instructions for returning the item by mail or in-store.
Are there restocking fees?
Some returns may be subject to a restocking fee, particularly for built or special-order bikes. We’ll let you know when you contact us.
What if my item arrives damaged or defective?
If your order arrives damaged, please contact us within 48 hours with photos and we’ll make it right.
Can I exchange a product for a different size or colour?
Yes, exchanges are welcome for unused items within our return window, based on availability.
Bikes + Product Questions
What's the best way to prevent bike theft?
Believe it or not, most stolen bicycles get that way because they weren't locked. So, your first defense against theft is purchasing a quality lock and using it whenever you leave your ride unattended (even when it's inside your garage). Thieves usually ignore protected two wheelers because so many freebies are readily available.
But, don't just slap on the lock any old which way. Thieves are the lowest of the low, but they're not always stupid. They'll get your machine or part of it, if you're lazy about securing it.
For example, most bicycles are equipped with quick-release wheels, which make it easy for crooks to make off with a very expensive chunk of your machine if you forget to lock the wheel (or the rest of the bike, if you only secure one wheel!). Likewise, if you wrap a cable around a parking meter, the thief can just lift the bike over the post's top, toss your pride and joy in his truck and take it home where he can break off the lock at his leisure.
What type of bike lights are best?
If you can tell us how and where you'll ride at night, we can recommend the perfect light or system. For example, for occasional evening rides or commuting on good roads lit by streetlights, most people do fine with a clip-on front headlight combined with a rear flasher. This simple and inexpensive solution ($25 to $50) provides adequate road illumination while also making you visible to motorists. If you dislike disposing of the dead AAA or AA alkaline batteries these lights usually require, you can substitute rechargeable ones that you won't have to toss when they fade.
On the other end of the lighting spectrum are rechargeable systems that provide so much brightness and battery life that you could easily tackle a 3-hour singletrack at midnight with no moonlight. Of course, these systems can cost considerably more ($50 to $400+) than simpler models, but they're the best choices if you ride regularly for an hour or more on and/or off road in low-light conditions (the worse the road and trail conditions and the faster your pace, the more you'll appreciate additional brightness).
Most are easily mounted and removed, come with several power settings so you can manage battery life by selecting the most appropriate brightness for the lighting conditions, and are rugged enough to withstand heavy use. Visit our store to discuss your needs and try out some of our excellent lighting solutions. You'll be impressed.
How do I know what type of bike to buy?
We suggest coming in and looking at a few. We've got great bike models for every type of cycling and we can explain the differences and even arrange a test ride if you want, so you can feel the different rides.
In making a selection, it helps if you can tell us how you'll use the bike, where you'd like to ride and approximately how much you want to spend. If you're not sure, consider where you live and what the roads, paths and trails are like. Talk to friends who bike to find out what types they prefer, where they ride and what they recommend. (If you plan to ride with these friends, you'll probably want to get the same type of bike that they ride.)
Also, think about other purchases you make: are you a get-the-best, cost-is-no-object shopper or do you think of yourself as frugal? Do you like the latest high-tech gadgets or prefer simpler, more traditional designs. If you can answer some of these questions, it makes choosing a bicycle easier.
Keep in mind that cycling is a sport that grows on you. Many riders start with one bike and end up with a bunch, each ideal for its intended purpose. For example, an enthusiast will have an off-road bike for hitting dirt trails and a road bike for cruising on blacktop. If she's married, she might also have a tandem so her husband can join the fun. Or perhaps a city bike equipped with a basket for running errands around town.
Obviously, we're not suggesting that you start off by purchasing a garage-load of two wheelers. But, it takes some pressure off the decision process when you realize that no one bike is going to do it all. It's best to start with the bike type that seems best for how you'll ride now. And then, as your riding interests expand, there are plenty of other models you can consider.
Aluminum, steel, carbon, titanium; what frame material is best?
We'll leave this question for the scientists to debate. What you need to decide is which one is best for you.
Each material has specific characteristics and outstanding bikes are built out of all of them. So what really matters is finding a bicycle that fits, rides and handles the way you like and one that suits your needs and budget. What the frame material is should almost be an afterthought.
Still, the buzz about steel, aluminum, carbon and titanium may leave you wondering if it isn't worth it to go after one or the other. To help, we list the features of the different frame materials below. You'll see that they're strikingly similar in some ways and that they're all ideal for use in bicycles. This means that you'll get a great bike regardless of what material you pick. (If you narrow your new-bike choices down to a few different models and can't decide, test ride both and pick the one that feels best!)
Steel: Classic look, lively ride, durable and easily repaired, fairly light, affordable, can rust if abused.
Aluminum: Modern look, lively ride, durable, corrosion resistant, lightweight, affordable.
Carbon: High-tech look, lively ride, durable, corrosion free, lightweight, usually a little more expensive than steel and aluminum.
Titanium: Various looks (depending on finish), lively ride, durable, corrosion free, lightweight, usually the most expensive material.
What size bike/frame should I get?
You should get the bike size that allows an optimum fit for your body and your preferred type of riding. That means different things for different people. The best approach is to come in to our shop. We'll have you stand over and sit on a few bicycles so we can have a look and make recommendations. We'll determine what bike size is right by checking for these things:
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that you can comfortably (and safely) get on and off the bike
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that the seat can be placed in a comfortable and efficient position for pedaling
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that the handlebars can be placed at the right height for your torso length, flexibility and riding style
Keep in mind that most quality bikes come in a variety of frame sizes but there are often sizing differences from bike brand to brand, the same way shoe and clothing fit varies. Our goal is to find the frame that fits your lower and upper body to a T. Once we've determined the correct size for you, we can fine tune the fit as needed by adjusting the seat and handlebars.
